Online Purchasing Terms and Conditions

1.General

1.1. The Abit Systems Ltd. website is the online catalogue for the display of Abit Systems Ltd. goods available for purchase and the content displayed does not constitute an offer to sell Abit Systems Ltd. goods to the customer. By using the Abit Systems Ltd. website for the purpose of purchasing Abit Systems Ltd. goods, the customer agrees to these terms and conditions in their entirety. ACX-24 is a product of Abit Systems Ltd.

1.2. These terms and conditions and any document, message or email from Abit Systems Ltd. constitutes an entire agreement between Abit Systems Ltd. and the customer and both parties agree that neither party relied upon any other term, condition, undertaking, promise, assurance, representation, warranty, or understanding (whether in writing or not) of any other person relating to the supply of Abit Systems Ltd. goods to the customer.

1.3. Abit Systems Ltd. reserves the right to amend these terms and conditions at any time and without prior notice.

2. Placing an order

2.1. An order placed by a customer constitutes an offer to purchase from Abit Systems Ltd. any Abit Systems Ltd. goods. Goods may also be branded as 'ACX-24' which is the hardware product of Abit Systems Ltd.

Acceptance of the order by Abit Systems Ltd. constitutes Abit Systems agreement to the customer’s offer and creates a legally binding contract between Abit Systems Ltd. and the customer.

2.2. Abit Systems Ltd. reserves the right to reject any order received from the customer, at its own discretion and for any reason whatsoever. Customers will be advised of any rejected orders.

2.3. On acceptance of an order, and subject to availability and the customer providing the correct billing and delivery address, Abit Systems Ltd. will endeavour to despatch the goods indicated within the order to the customer, according to the terms of delivery and despatch set out below.

3. Payment for goods

3.1. Payment by credit/debit card (MasterCard/VISA) is taken at the point the order is submitted by the customer. Where goods are out of stock or advance orders are placed, goods will be despatched automatically when available. Customers will be advised if their order is out of stock.

3.2. All payments must be made in British Pounds Sterling.

3.3. Abit Systems Ltd. aims to accurately display the prices of all goods listed on its website. In the event that a customer places an order for a good that is inaccurately priced on the website, Abit Systems Ltd. will notify the customer of the correct price and ask the customer whether they still wish to proceed with the order.

4. VAT

4.1. Customers from the EU will be charged VAT on goods where applicable and on the despatch fee at the standard UK rate.

4.2. Customers based outside the EU (including the Channel Islands and Gibraltar) will not be charged VAT on deliveries outside the EU.

4.3. Customers requiring VAT invoices for their purchases can download them by logging in to their account.

5. Delivery and despatch

5.1. UK delivery and despatch

5.1.1. Next working day deliveries are provided as standard for orders received by 14.00 GMT Monday-Friday (excluding public holidays, 24 December and between 27 December and 1 January (inclusive)) for delivery the next working day before 17.30 GMT (exclusions apply – see 5.3. below)

5.1.2. A standard despatch fee of £11.50 applies for all deliveries.

5.1.3. A signature may be required on delivery.

5.2. Overseas delivery and despatch

5.2.1. Goods sent outside the UK are sent by standard courier services, taking approximately 7-21 working days.

5.2.2. A standard overseas despatch fee of £25.00 applies for all deliveries.

5.2.3. A signature may be required on delivery.

5.3. Next working day delivery exclusions (UK orders)

  • The following postcode areas are not included in the next working day delivery service (these areas are not covered as part of the postal services used):
    GY1 Herm only (Channel Islands)
    GY9 Sark (Channel Islands)
    HS Lewis
    PA20-75
    PA78 Coll
    ZE Shetlands
    KW15-17 Orkney
    PH30-50

5.4. Abit Systems Ltd. is not responsible for any delivery that does not reach the customer as a result of circumstances beyond its control.

6. Cancellation

6.1. Customers may request to cancel their orders prior to despatch. Any notification of a wish to cancel an order must be made in writing, by letter, fax or email to Abit Systems Ltd.: Abit Systems Ltd. Passfield, Hampshire, GU30 7SB, United Kingdom Email: Email Us

6.2. Any request by customers to cancel their orders prior to despatch is at the discretion of Abit Systems Ltd.

6.3. Any refund will be made as soon as possible and within 30 days at the latest. Refunds will be issued by the same payment method i.e. debit card payments will be refunded to the same debit card.

7. Returns and refunds

7.1. Any claim for non or late delivery of goods must be made within 28 days of placing the order.

7.2. Goods remain the property of Abit Systems Ltd. until paid for in full.

7.3. Return of damaged/incorrectly despatched goods

7.3.1. Any damaged or incorrectly despatched goods should be returned with original packaging if possible, within 14 days of the order date for UK customers and 28 days for overseas customers.

7.3.2. Customers wishing to return damaged or incorrectly despatched goods must email: Email Us to obtain freepost returns address.

7.3.3. Where goods are damaged or incorrectly despatched, replacement goods will be sent to the customer at no additional cost.

7.4. Return of unwanted goods

7.4.1. Customers wishing to return unwanted goods may do so up to 14 days from the order date for UK customers and 28 days for overseas customers. A returns form (download here) must accompany any returned goods.

7.4.2. Goods must be returned in a re-saleable condition and customers must arrange for their return at their own expense. Any refunds, including the original despatch cost, are (subject to any statutory provisions) at the discretion of Abit Systems Ltd. Any refunds will be made within 30 days.

7.4.3. Please address returns of unwanted goods to: Abit Systems Ltd. Passfield, Hampshire, GU30 7SB, United Kingdom

8. Special offers promotions and discounts.

8.1. Where customers are responding to a promotional offer or discount, a discount code may be required (applied during the checkout process) to amend the price on a qualifying order.

8.2. Where a discount or promotional code is offered against a specific item or group of items, the discount or offer can only be claimed against those particular items.

8.3. Discounts are offered on the value of the goods only.

8.4. Generally, unless specified, only one discount/promotional code will be allowed per order or per customer, per transaction.

8.5. Promotional codes and discount vouchers can only be used on full-priced items and cannot be used in conjunction with other discounts or offers. Sale or discounted items are excluded.

8.6. Abit Systems Ltd. Data reserves the right to withdraw or change promotional offers and discounts at any time and refuse any application.

9. Mistakes and complaints

9.1. Any mistakes or complaints concerning orders or delivery should be addressed to Abit Systems Ltd.: Abit Systems Ltd. Passfield, Hampshire, GU30 7SB, United Kingdom Email: Email Us

9.2. Any mistakes or complaints in respect of invoices or payments should be addressed to Abit Systems Ltd.: Abit Systems Ltd. Passfield, Hampshire, GU30 7SB, United Kingdome Email: Email Us Any mistakes in invoices or payments, once agreed, will be corrected as soon as possible, and at the latest, within 30 days of agreeing to do so.

9.3. All complaints will be acknowledged within 5 working days. Notification will be provided for the length of time estimated for resolution of any complaint.

10. Customer Data

10.1. Abit Systems Ltd. uses customer data in accordance with the Data Protection Act 1998.

10.2. Abit Systems Ltd. shares customer data with its third party supplier only for the purpose of despatching and delivering goods to customers.

10.3. Abit Systems Ltd. does not provide customer details to third parties for use in any marketing or promotional activities.

10.4. Abit Systems Ltd. or any third party supplier does not store or keep record of customers’ credit/debit card details.

11. Other Factors

11.1 Abit Systems Ltd. cannot be held responsible for the failure of independently provided equipment or consumables, expected to be compatible with the supplied goods from Abit Systems Ltd. This may include, but is not restricted to such items as, Barcode Readers, Webcams, Access Cards.

11.2 Abit Systems Ltd. reserve the right to charge for time taken in investigating or supporting customers who have ignored, the recommended equipment or consumables advice provided by Abit Systems Ltd.

11.3 Abit Systems Ltd. reserves the right to make recommendations which may be chargeable, to alter the installation set up should any continuing problems persist.